eZCard

eZCard FAQs

Red Crown Credit Union is migrating our Mastercard credit card payment platforms from GoToMyCard to eZCard.

The last day to access the GoToMyCard website is 7/9/2021 @ 4:00 p.m. CST. Beginning on 7/12/2021, you may register, view your account, enroll in electronic statements and make a payment through www.eZCardInfo.com. If you have any future dated payments set after 7/9/2021, you will need to contact us to establish the payment on www.eZCardInfo.com.

Please read below for frequently asked questions.

Q. Will I still use www.GoToMyCard.com?
A. No. You will access www.eZCardinfo.com.

Q. Will Red Crown update the Credit Card link in online banking?
A. Yes. The link will be updated in online banking.

Q. Will I be required to register for eZCard?
A. There will be a secure card registration process for you to establish access. You will need to register to access this website going forward.

Q. I am set up with Autopay, will I have to re-enroll in autopay on eZCard?
A. Your current Auto-pay functionality and elections will migrate from GoToMyCard at conversion. You will not need to set up a new Auto-pay on eZCard. Please monitor your account, if something seems unusual, please contact Red Crown.

Q. If I have GTMC alerts activated, will my alert settings migrate?
A. No, alert settings will not be migrated. Upon registering for eZCard you will need to re-establish the alerts. You will have the same options as you did previously with GoToMyCard.com.

Q. What are Account Alerts?
A. Account Alerts notify you of specific activity on your account. You will only be sent the alerts that you select when the specific activity has occurred. Choices include:
• Payment Reminder
• Account Past Due
• Available Credit drops below $
• Current balance within $ of credit limit
• A single transaction exceeds amount
• International charge has posted to this account
• Online phone, or mail charge is authorized on account
• Gas Station charge is authorized on account
• Balance Transfer authorized on account
• Card Not Present
• Card Declined

Q. How do I enroll in Account Alerts (eAlerts)?
A. Perform the following steps to enroll in Account Alerts:
1. Select the “Alerts” page in eZCard,
2. Select “Add New Alert” button.
3. Select the alerts you wish to receive, specify the delivery method (e-mail or text).
4. Click “Save Alert” to enroll.
If the account meets the criteria for the alert that you enrolled for, you will automatically receive the text alert messages from “369-19”. If you enrolled to receive Account alerts via e-mail instead, you will automatically receive e-mails from as your account meets the criteria for the alert.

Q. Will my transaction history & statements migrate over with my accounts to see online?
A. The Monday following migration date you will be able to see the prior 18 months of transaction history online and 12 months of PDF statements will become available within 2 weeks after migration date.

Q. How do I sign into my account?
A. Type in the User Name and Password created during your registration, to sign into the account. If you are getting an error message, check to make sure you are entering your information accurately. To ensure the security of your account information, do not reveal your password. Never write it down where anyone can find it. Change your password of ten and be sure that you do not use words that people identify with you. Do not use numbers in a series.
Use our ‘Log Out’ feature if you are going to be away f rom your computer for an extended period of time. The ‘Log Out’ feature will end your session. You will have to enter your User Name and Password before entering the website again.
For your protection, after too many unsuccessful attempts, you will be locked out of eZCard®. If this happens, verify that you are entering the User Name and Password you selected in the enrollment process. If you are having trouble logging in and would like to speak with one of our representatives, please call us at 866-604-0380 or 866-604-0380.

Q. What do I do if I have forgotten my password?
A. Perform the following steps if you have forgotten the password:
1. Click on the “Forgot My Password” link and a temporary password is sent to the default email address on the account.
2. Log in with Temporary Password:
• Your Temporary password will need to be changed based on the password guidelines/rules presented on screen.
• Your Password is case sensitive.
• Your Username and Password cannot be the same.

Q. What should I do if I am locked out?
A. For your protection, after too many unsuccessful attempts, you will be locked out. If this happens, verify that you are entering the Username and password you selected during the enrollment process. If you are having trouble logging in and would like to speak with one of our representatives, please contact customer service at 866-604-0380.