Statements and E-Statements (Upgrade May 2018)
Red Crown Credit Union will be changing our paper statement and E-Statement printer and provider. This change will go into effect beginning May 2018, for your April 2018 statement information.
Paper statement information – The look of the actual statement form will change, but your statement information will not change.
E-Statement information – We are not able to convert old E-Statement files to the new system, we suggest you save all your visible E-Statement files to your computer or print them for your records. Moving forward, you will have records of E-Statements starting with your April 2018 statements.
You will be able to access your E-Statement the same as before, but the portal will be different, see screen shots below.
1. Click the E-Statements link
2. Click on your account
3. Choose the statement you want to view or save
UOPEN? What is it?
Starting January 17,2018, a button will appear next to the Login Button in the menu bar. This will be the new Red Crown Credit Union UOPEN Button. This will allow our members and future members to apply to open a checking account online, add certain products to their member account and apply for loans.
Logging in for the first time - Important
It is important that all of your personal information on our system is correct before we make the change on January 17, 2018. Please visit “Update Personal Information” under “Options” with our current online banking and make sure all of your information is correct.
This is the new Red Crown Credit Union Login Screen. This screen will look very similar across all devices.
If you currently have online banking, please type in your current user name and your password. If you don’t currently have online banking, please click the “New User? Register Here” link and follow the instructions.
You will then be asked to validate some personal information.
Please enter the last four digits of your social security number, date of birth and zip code. Your zip code is the zip code that your account has on file.
If you currently have online banking, you cannot change your username. If you are new to online banking, you can change your user name, but you cannot change it in the future.
If your information is entered incorrectly, you will be given an error. If you believe there is an error on our system, please contact us.
Next, you will be asked to enter a new password and confirm it. You can enter your current password or choose to enter a new password. Please follow the password guidelines listed below the “Confirm new password” field.
Once you have entered everything correctly, you will be enrolled into online banking.
If you receive the error below, your phone number is not set up correctly in our system and you will need to contact us to have it updated.
Quicken/Mint Users - Important
As Red Crown Credit Union completes its online banking conversion, you will need to modify your Quicken settings to ensure the smooth transition of your data. Please reference the dates next to each task as this information is time sensitive.
Express Web Connect Users
Web Connect Users
Quickbooks Online Users
During this conversion, issues may arise, such as, duplicate transactions, duplicate accounts or incorrect account connections. Please use the link below to try to troubleshoot these issues.
Fee Changes - Important
Fee changes that will go into effect on January 1, 2018:
Non-Sufficient Funds (NSF) from $25.00 to $30.00
Optional Overdraft Protection (OOPs) from $25.00 to $30.00
Stop Payment with Staff Assistance from $25.00 to $30.00
The Transfer Funds page is pretty self explanatory, but this is where you transfer between accounts or make loan payments. On a desktop or on the iPad app, you can drag and drop the account image into the “Transfer From” and “Transfer To” fields.
Mobile Capture is now Check Deposit. This allows you to deposit a check via your devices, but we recommend that you only do this on your mobile devices.
The Bill Pay system user experience will change. If you currently use Bill Pay, your Payees will be transitioned over. The system will now be more user friendly, especially to set up a Payee and send payments.
Pay A Friend
P2P (Person to Person) is now “Pay a Friend.” This works the same as our current system, however, adding and paying friends just got easier.
A2A (Account to Account) is now “External Transfers.” This also works the same as our current system, which allows you to send money to one of your other financial institution’s bank accounts. The best part is that it works a lot better across all devices.
If you need to reorder checks, you can do it on your own. (The first order must be done by a Red Crown representative. After that order, you can do them through “Check Reorder”).
Do you need to securely contact Red Crown? Use Messages to ask questions about your account in a secure atmosphere.
If you need to make a stop payment, you can do it yourself. All you need is the check number or a range of check numbers.
Debit Card On/Off will allow you to have control of when your debit card is on or off.
Watch the video below to learn more.
Pay A Member
Transfer To Other Member is now called “Pay A Member.” This works just like our current system, but now it is easier to use and you can access it on all devices.
This will link you to our credit card provider, where you can see and pay your balance.
Our alerts have changed and have improved.
First, you can add or change your email or cell phone number in alerts. This will not change your information on your account, this only effects your alert notifications.
We now offer two types of alerts, security alerts and account alerts.
Security alerts will notify you in real time if you have a setting change, preference change, password change and other security alerts.
Account alerts can alert you on transactions such as available balances, current balances and transactions over a certain amount. These are not real time alerts, but you will be notified twice daily.
To set up these alerts, enter your email or cell number.
And select the alert you want by clicking on the check box of that alert.
Locations gives you all of our contact information; including all of our addresses, phone numbers and our routing number. If you are on a mobile device with GPS, locations will give you driving directions to our branches from your current location.
To change your online banking password, click on the “User Help” link and follow the instructions.
There are two types of settings that you can adjust, Account Settings and General Settings.
Account Settings allows you to rename your accounts and allows you to hide accounts.
General Settings will be different depending on the device you are on. Mobile devices that have finger print security will have Touch ID access on the app. Touch ID access will only open the app and see balances. For other transactions, you will have to input your password.
For mobile devices and iPad, you will have access to PIN Login. PIN Login will give you full access to the app, but PIN Login is not accessible on desktop, so you must remember your Username and Password to access online banking on a desktop.
Auto Login will allow you to open the app and see balances to specific devices. For other transactions, you will have to input your password.
Finally, in general settings, you can change your account order. This will move your savings, checking, loans and other accounts in the accounts area.
This is all of your personal information that is in our core banking system. This allows you to change information, such as, email, phone number and address. Any changes you make will be made in real time on our core banking system.
This page offers access to our social media pages: Facebook, Twitter and LinkedIn.
Secondary Security Authentication
If you login into online banking with a new device, you will be asked for the last four digits of you social security number.
If another Red Crown member uses the same computer/device to open their online banking, you will be asked to re-verify the last four digits of your social security number at your next login.
Some features on the mobile app will not work if your devices zoom feature is on. The app works best if your device is not zoomed in.
Questions? Contact Us.