Statements and E-Statements (Upgrade May 2018)
Red Crown Credit Union will be changing our paper statement and E-Statement printer and provider. This change will go into effect beginning May 2018, for your April 2018 statement information.
Paper statement information – The look of the actual statement form will change, but your statement information will not change.
E-Statement information – We are not able to convert old E-Statement files to the new system, we suggest you save all your visible E-Statement files to your computer or print them for your records. Moving forward, you will have records of E-Statements starting with your April 2018 statements.
You will be able to access your E-Statement the same as before, but the portal will be different, see screen shots below.
1. Click the E-Statements link
2. Click on your account
3. Choose the statement you want to view or save
Accounts Page Information
Your home screen for online banking is the “Accounts” page. At the top of the page is an overview of your accounts in a row. The first account box will be highlighted red; this is the default when first logging in.
When an account box is highlighted red, you are selecting that account to view its activity. Below the account boxes will be the transaction history of the selected account.
If there are more than four accounts associated with your account, an arrow will be to the right of the account boxes. When the arrow is a clicked, the remaining accounts will be displayed.
To display all your accounts at the same time, click the “All Account Button”. This is located above the account boxes to the left.
The “All Accounts Button” will display all accounts with their available and current balances.
To have a hard copy of all of your accounts available and current balances, click the “Print” button. The “Print” button is to the right of the search bar.
This will open another tab in your browser. It will display the account name, account number, available and current balance.
In the tab labeled “Accounts – Print”, right click inside the page. A drop down menu will appear and you will select the print option.
A print confirmation box will appear.
Within the account box there is an “i“ icon and a gear icon. These icons will provide information about the selected account.
The “i” in the upper left corner will give you details about the selected account.
The details box will appear showing information about the account. This includes: available balance, current balance, account number and description of the account.
To view the settings on the selected account, click the gear button in the upper right corner.
Clicking the gear will display the account settings. In settings you are able to hide the account or change the name on the account.
Hide an Account
Hiding the account makes the account not visible with the other account boxes at the top of the page. Choosing this option does not lose your account information. You can still view the hidden account in the “Settings” tab.
Click the button across from “Hide Account”. It will move the button to say “ON” and be highlighted green. The account will now be hidden.
This will make the account not visible in the accounts that are displayed.
To unhide the account, you will go to the “Settings” page. The “Settings” page is located to the left in the red box area and is below the “Info” tab.
A setting box will appear, when you click on the “Settings” page.
To unhide an account, click the gear icon to the right of the account that is hidden.
The settings for the selected account will be displayed.
Click the button to the right of “Hide Account”. This will move the button to the left and the “OFF” will be grayed out. The account will now be visible in the account boxes.
Exit out of the account settings box to view the changes.
To rename the account, click the gear icon in the upper right corner.
The “Account Settings” box will appear.
Below “Hide Account” is the name of the account. To change the account name, click on the pencil to the right of the name.
This will allow you to click on the name and change it.
To save the changes to the name, click on the floppy disk icon.
Exit out of the “Account Settings” to view the name change.
Account Transaction History
When selecting an account it will show the transaction history below the account boxes.
To download the transaction history, click on the “Down Arrow” near the search bar.
An “Export Transactions” box will appear.
To complete the download you will need to fill in all the information for the transactions you want to download.
When selecting the file type, there is a selection for three file types.
The “Select Account” type is automatically filled in. This is automatically filled in because you selected the account prior to exporting the transactions. If you would like to change the account, you have that option.
You will select a date range. This allows the system to know the amount of your transaction history you want to export.
When all areas are filled in, click the “Next” button. An export transaction confirmation box will appear. Click the “Download” button to confirm the download.
The downloading will appear towards the bottom of the browser. Once downloaded, click on the document title and it will appear in the file form that was chosen.
Printing Transaction History
The print icon is located next to the download button and search bar.
The “Print Button” will open another tab within the browser.
To print from the tab, right click on the print transaction page. By right clicking a drop down menu will appear. You will select the print option.
A print confirmation box will appear with your printing options.
The search bar gives you the option to search for a certain name or amount within your transaction history. It will pull in everything that is related to what you typed in the search bar.
The filter icon gives you the ability to have a more in depth search in your transaction history. The filter icon is located to the right of the search bar.
In the filter box, there are three filter options you can choose from. Those options are amount, date and type. You can use one filter option or all three.
Click on the circle across from the filter option for the option you want to use.
The amount range allows you to choose a dollar amount range.
Date Range has five options to choose from. Below are the options
- Last Seven Days
- Last Fourteen Days
- Month to Date
- Specific Date
- Date Range
The specific date and date range has you enter the exact date or the range.
The type is referencing if the transaction was debited or credited to the account.
When the filter is completed, click the submit button. This will show the results from your filter.
This filter will stay in place with the account when you log back into the account. You will need to click the filter icon and unselect what was selected.
By the transaction is an arrow to the right of the balance. When the arrow is clicked, a drop down box will appear showing the transaction details.
The details of the transaction will display the account number, date, type of transaction (credit or debit), amount and the balance in your account after the transaction happen.
The paperclip icon allows you to add an image to the transaction. This can be used for a check or receipt, etc.
A box will appear to select the photo you are using for the transaction.
After you click the save button, a box will appear saying it was successfully added.
To remove the image, click on the image and a confirmation box will appear.
Click the “Remove” button and a box will appear saying it has been successfully removed.
To view the change, exit out of the box.
Transfer Funds Page
The “Transfer Funds” page is where you can transfer between your Red Crown accounts. This is located to left in the red box area, below the “Accounts” page.
The “Transfer Funds” tab has your account boxes at the top and below that is the transfer funds area.
On the right side of the transfer funds area, is where you can schedule a transfer. To the left of that area are two tabs labeled “Scheduled” and “History”. The “Scheduled” tab will display any transfers scheduled in the future. The “History” tab will display your transfer history.
For scheduling a transfer, there are two options to accessing which account the money is transferring from and to. Option one is dragging the account image into the box that is labeled “Transfer From” and “Transfer To”.
The other option is to select the account in the drop down menu. This is located under the “Transfer From” and “Transfer To” image boxes.
When the accounts are selected, you will fill in the remaining areas. You are required to fill in the amount, date and frequency. The memo field is optional; this can be used for your records.
A calendar will appear when selecting the date.
For the Frequency option, it will default to “One – Time”. To change the frequency, click the “Change Frequency” button. A frequency box will appear and there will be seven different frequency options to choose from. Below are the frequency options.
- One – Time
- Every Two Weeks
- Every Three Months
When all information is filled in correctly, click the “Done” button. A confirmation box for the transfer will be displayed.
When the transfer is confirmed, a box will appear saying that the transfer was scheduled successfully.
Exit out of the box to view the scheduled transfer.
To view the scheduled transfer details, click on the scheduled transfer. The details that will be displayed are the amount, send date, status, note and the information on the transferring accounts.
To cancel the scheduled transfer, click the trash can icon. This is located inside the scheduled transfer box to the bottom left corner.
A confirmation box will appear.
Confirm you want to cancel the transfer. A confirmed box will appear saying that the transaction has been successfully cancelled.
The “History” tab is next to the scheduled transfer and will show all the transfer history. This includes those that have been deleted.
Pay a Member Page
Transfer To Other Member is now called “Pay a Member.” This works just like our current system, but now it is easier to use and you can access it on all devices.
The “Pay a Member” page is located to the left of the screen in the red block area and below the “Transfer Funds” page.
The “Pay a Member” page will have the account boxes at the top of the page and below them is where you can set up to “Pay a Member”.
If you have not used “Pay a Member”, the left area will say “No Items Found”. This area is where you will view the transfers that have been done to other Red Crown members.
Pay a Member
You have two options to select an account for the “Pay From”.
The first option is dragging the account down into the “Pay From” box.
The second option is to select an account from a drop down arrow menu. This is located below the “Pay From” box.
You will need to fill out the information for the “Pay To”; this includes account number, account type, last name on the account and amount. The memo is not required to be filled in, but you can fill it in for your own records.
When you click submit, a confirmation box will appear. Once confirmed the money will be transferred.
Check Deposit Page
Mobile Capture is now Check Deposit. This allows you to deposit a check via your devices, but we recommend that you only do this on your mobile devices.
The “Check Deposit” page is located to the left in the red box area and below the “Pay a Member” page.
In the “Check Deposit” page there will be account boxes at the top and below those boxes is where you can deposit a check. In the “No Items Found” area is where you can view already deposit items.
In the “Deposit To” area you can either drag the account into the account image area or select the account in the drop down menu.
Example of Dragging Account to the Area
Example of Drop Down Menu to Deposit To
When the account you’re depositing to is selected, you will upload the check. You will need to have a photo of the front of the check and the back.
A confirmation box will be displayed after you click submit.
After you confirm, the check deposit process will begin.
Bill Pay Page
The Bill Pay system user experience will change. If you currently use Bill Pay, your Payees will be transitioned over. The system will now be more user friendly, especially to set up a Payee and send payments.
Pay A Friend Page
P2P (Person to Person) is now “Pay a Friend.” This works the same as our current system, however, adding and paying friends just got easier.
With “Pay a Friend” you can send money to a person that is not a Red Crown member. You will have two options to send money; email or text. By sending money through email or text, it is sending the money through Red Crowns secure network.
The “Pay a Friend” page is located to the left in the red box area and is below the “Bill Pay” page.
In the “Pay a Friend” page, the account boxes will be located at the top. Below the account boxes you will be able to receive money, send money, view history, friends and view items that are pending.
Receive Money Option
In the “Receive Money” area, you will be able to send a text or email to the person that owes you money.
You will fill in the criteria of receiving money; this would be to which account, who it will be from, the receive method choice and amount.
In the “Account To” you have two options when selecting an account. The first option is dragging the account box into its image area and the second option is selecting the account in a drop down menu.
Example: Dragging the Account
Example: Drop Down Menu Account Selection
When the “Account To” is selected, you will fill in the name of who you will be “Receiving From” and the “Received Method of Choice”.
The “Received Method of Choice” gives you two options on how to receive the money. That is through text or email
When the “Method of Choice” is decided, a text box will appear below it. This is where you will fill in the information for the method of choice you decided on.
When all the areas are filled out, click the submit button. This will display a transfer confirmation box.
Once confirmed, another confirmation box will appear.
When you click the “Proceed” button, a payment submitted successfully box will appear.
The received money will be showing in the “Pending” tab until the money has been processed.
Send Money Option
The “Send Money” option gives you the ability to send money to anyone. The home screen looks similar to the “Receive Money” option.
For the “Pay From”, you can drag the account into the image area or select the account from the drop down arrow menu.
Example: Dragging the Account
Example: Drop Down Menu Account Selection
In the “Pay To” section you will input the name of the person you are sending to. In the “Send Method Choice”, you will select if you want to send the money through text or email.
When all information is filled in, click the “Submit” button. A confirmation box will appear.
Confirm the information in the “Transfer Summary” box. Another confirmation box will appear.
The sent money will be showing in the pending tab till everything has been processed.
In the “Pending” tab, you will be able to view any money sent or received that is pending. The pending tab will show the pending transfers that are being sent or received.
To delete a pending item, you will click on the item. A delete item confirmation box will appear.
When you click the “Delete” button, another confirmation box will appear.
Once the payment is deleted, it will not send or receive money from that person.
The “History” tab will show all your “Pay a Friend” money movement. This includes those that have gone through or have been deleted.
In the “Friends” tab it will show all the people you have sent or received money from.
The circle arrow that is located to the right of the name. This is a short cut to send or receive money from that friend.
When you click on the circle arrow a box will appear. You will choose if you want to send money or receive money.
What you have selected will take you to the home screen. The home screen will default to the choice you made to have the money sent or received by text or email for that person.
You do have the option to change the “Send Method Choice”.
If you decided to change the “Send Method Choice”, you will need to input the number or email in the box.
You will then fill in the remaining information and submit it.
To delete a payee, you will click on the trash can icon.
A confirmation box will appear.
Once you click “Confirmed”, a box will appear saying the payee has been successfully deleted.
External Transfers Page
A2A (Account to Account) is now “External Transfers.” This also works the same as our current system, which allows you to send money to one of your other financial institution’s bank accounts. The best part is that it works a lot better across all devices.
The account must match your name. For example: If the name on your Red Crown account is John Doe, then your account at the other financial institution needs reflect the same name (John Doe).
The “External Transfer” page is located to the left in the red box area and is below the “Pay a Friend” page.
At the top of “External Transfers” are your account boxes. Below that area is the ability to schedule a transfer, view history, and look at your external account.
If you have not set up any external transfers, then your home screen will look different. The home screen will not obtain any information regarding your external transfer. It will ask if you want to add an account.
Add an Account
To setup an account, you will click on the “Accounts” tab to the left and the “Add Account” button.
The “Add Account” box will appear. You will need to know the other financial institution information. This will include; the routing number, account number, account type, name on the account and the nickname for that account.
When imputing the information, the text box will be highlighted green when it is completed.
After inputting the information, click the “Submit” button. A confirmation box will appear. Click the “Submit” button if everything looks correct.
The external steps box will appear. This will be going through the steps of adding your account.
When verifying the account, Red Crown will deposit money into your other financial institution account. This is Red Crown’s money and will not be debited from your Red Crown account.
The deposited amount will be below $1. After the deposit is made, Red Crown will make a withdrawal of certain amount below $1. The amount that was deposited and withdrawn will not be the same.
When you have those two numbers, you will login to your Red Crown account. You will go to the “External Transfer” tab. You will click on the check mark box to the right of the account information.
A box will appear with the amount you need to enter.
You will input the amounts from the other financial institution account.
When everything is entered correctly, click the “Submit” button. A confirmation box will appear.
A successfully added box will appear.
When you exit out of that box, you will be able to view the account and it will say it is active below it.
Delete an External Account
To delete an external account click the trash can icon. This is located in the accounts tab and it is to the right of the account information.
A delete confirmation box will appear.
When confirmed the account will be deleted. A box will appear saying it was successfully deleted.
The home screen for the “External Transfer” page is where you will compose a transfer. This will be to the right of the scheduled, history and accounts tab in the “External Transfer” page.
Click the arrow in the drop down menu for “From”. This is where you will select which account you are transferring from.
Click the “To” drop down arrow button and select the account you want to transfer to.
You will enter in the amount of money you want to transfer.
Select the frequency of when you want the money transferred.
The submission date will allow you schedule the transfer. The earliest transfer is on the current date and you will be able to schedule it out as far in advance as you want.
When all information is in correctly, click the “Submit” button. A confirmation box will appear.
Click the “Confirmed” button and a second confirmation box will appear.
If all the information is correct, click the “Proceed” button. A box saying the transfer has been added will appear.
You will be able to view the schedule transfer in the “Scheduled” transfer tab.
Cancel the Scheduled Transfer
To cancel a scheduled transfer, click the trashcan icon.
A confirmation box will appear.
Click the “Confirm” button to cancel the transfer. After you confirm, a box will appear saying it was successfully cancelled.
Check Reorder Page
If you need to reorder checks, you can do it on your own. (The first order must be done by a Red Crown representative. After that order, you can do them through “Check Reorder”).
The check reorder page is used to reorder your checks. The “Check Reorder” page is located to the left in the red box area and is below the “External Transfer” page.
When this page is clicked on, a box will appear. The box is informing you that you will be redirected to an external site. This site is where you will reorder your checks. Click the “Proceed” button to order checks.
Another tab will open in your browser.
You will then enter in your information to begin ordering checks.
Do you need to securely contact Red Crown? Use Messages to ask questions about your account in a secure atmosphere.
The “Message” page is located to the left in the red box area and is below the “Reorder Checks” page.
If there is a number to the right of the message tab that means you have a secure message from Red Crown.
At the top of the message page there will be categories listed. These categories are inbox, sent and archive. Below the categories is a pencil icon. The pencil is where you can compose a message to be sent.
The secure message page will default to the inbox category.
If there is a message in the inbox, click on the arrow to the right of the subject line.
This will open the message you have in your inbox.
At the bottom of the message you have three icons. Below is what those icons represent.
- File Box Icon – The file box is how you archive a message.
- Trash Can Icon – The trash icon is how you delete the message.
- Arrow Icon – The arrow icon is used to reply back to the message.
File Box Icon
The file box icon is for archiving a message. When you click the icon a confirmation box will appear. In the confirmation box click the “Archive” button and the message will be in the archive category.
Trash Can Icon
The trash can icon is how you will delete a message. Once you click on the icon, it will bring a confirmation box. When you click delete, the secure message will be deleted.
The arrow icon is how you will replay to a secure message. When you click the arrow icon, it will show the composed a message home screen.
To select a subject, you will click the arrow to the right of the “select subject”.
A list of subjects to choose from will be displayed.
After the subject is selected, you can type your question in the text box below the subject line.
If you need to attach a document or image, you can click the paper clip icon. This will let you attach a document or image to the secure message.
When your secure message is finished, click send. The message will be sent to the Red Crown secure messaging center.
Stop Payment Page
If you need to make a stop payment, you can do it yourself. All you need is the check number or a range of check numbers.
The “Stop Payment” page will stop a check payment from going through. This located to the left in the red box area and is below the “Message” page.
When the tab is clicked on, a “Check Stop Payment” box will appear.
Account number will default to your S8 account. If you need to change it to a different checking account associated with your account, click the drop down menu.
Selecting the “Stop Payment On”, you have the two options to choose from. It will be for just one check or a range of checks.
Single Check for a Stop Payment
When you select “Single Check” and click the next button. It will take you to the stop payment check number area.
You will enter the check number and click the submit button.
A Range of Checks for a Stop Payment
If you choose the “Range of Checks”, it will bring up a screen with two text boxes. You will enter in the range of the checks numbers.
Once the check numbers are entered, click the “Submit” button.
Debit Card On/Off Information
When your debit is off, you will not be able to make any purchases with it.
This is located to the left, in the red box area and is below the “Stop Payment” page.
The home screen of “Debit Card On/Off” will be an image of the Red Crown debit card in red. Above the card, it will be highlighted green with the account number associated with the debit card.
When the debit card is active it will be red. To disable the card, you will click inside the card. A disable confirmation box will appear.
When you click the disable button, a box will appear saying it has been successfully disabled.
The card will now be grayed out. When the card is grayed out, this means it has been disabled.
To turn re-enable the card, click inside the card. An enable card confirmation box will appear.
When you click “Enable”, a box will appear saying it has been successfully changed.
When the card has been re-enabled, it will be red.
Credit Cards Page
Credit Card will link you to our card card provider, where you can see and pay your balance. The “Credit Card” page is located to the left, in the red box and is below the “E-Statement” page.
A box will appear saying you will be redirected to an external site.
When you click “Proceed”, it will open the credit card website in another tab. You will fill in your information and continue on in the external site
Our alerts have changed and have improved.
First, you can add or change your email or cell phone number in alerts. This will not change your information on your account, this only effects your alert notifications.
We now offer two types of alerts, security alerts and account alerts.
Security alerts will notify you in real time if you have a setting change, preference change, password change and other security alerts.
Account alerts can alert you on transactions such as available balances, current balances and transactions over a certain amount. These are not real time alerts, but you will be notified twice daily.
To set up these alerts, enter your email or cell number.
And select the alert you want by clicking on the check box of that alert.
Locations gives you all of our contact information; including all of our addresses, phone numbers and our routing number. If you are on a mobile device with GPS, locations will give you driving directions to our branches from your current location.
Location is located to left, in the red box area and is below the “Alerts” page.
A location box will appear in the middle of the screen. To view our contact information, you will click on the arrow to the left of the branch name.
The contact information will have phone number, toll free number, fax number, lost or stolen visa debit card, lost or stolen MasterCard credit card, lobby hours and drive through hours for that location.
Info (Desktop/iPad) Page
To change your online banking password, click on the “User Help” link and follow the instructions.
This is located to left, in the red box area and is below the “Locations” page.
A box will appear.For each category there is an arrow to right of it. You will click on the arrow to view more information on this category.
When you click on the arrow for the selected category, the information for that category will be displayed in the box.
There are two types of settings that you can adjust, Account Settings and General Settings.
Account Settings allows you to rename your accounts and allows you to hide accounts.
General Settings will be different depending on the device you are on. Mobile devices that have finger print security will have Touch ID access on the app. Touch ID access will only open the app and see balances. For other transactions, you will have to input your password.
For mobile devices and iPad, you will have access to PIN Login. PIN Login will give you full access to the app, but PIN Login is not accessible on desktop, so you must remember your Username and Password to access online banking on a desktop.
Auto Login will allow you to open the app and see balances to specific devices. For other transactions, you will have to input your password.
Finally, in general settings, you can change your account order. This will move your savings, checking, loans and other accounts in the accounts area.
This is all of your personal information that is in our core banking system. This allows you to change information, such as, email, phone number and address. Any changes you make will be made in real time on our core banking system.
The “Profile” page is located to the left, in the red box and is below the “Settings” page.
A profile box will appear in the middle of the screen.
If any information needs to be change, you will change it in the text box and click the “Submit” button. A box will appear saying it has been successfully updated.
This page offers access to our social media pages: Facebook, Twitter and LinkedIn. The “Social”
page is located to the left, in the red box area and is below “Profile” page.
This will open a box with all the social media outlets we are a part of. When you click on the name, it will redirect you to the site you clicked on.
Secondary Security Authentication
If you login into online banking with a new device, you will be asked for the last four digits of you social security number.
If another Red Crown member uses the same computer/device to open their online banking, you will be asked to re-verify the last four digits of your social security number at your next login.
Some features on the mobile app will not work if your devices zoom feature is on. The app works best if your device is not zoomed in.
Quicken/Mint Users - Important
As Red Crown Credit Union completes its online banking conversion, you will need to modify your Quicken settings to ensure the smooth transition of your data. Please reference the dates next to each task as this information is time sensitive.
Express Web Connect Users
Web Connect Users
Quickbooks Online Users
During this conversion, issues may arise, such as, duplicate transactions, duplicate accounts or incorrect account connections. Please use the link below to try to troubleshoot these issues.
UOPEN? What is it?
Starting January 17,2018, a button will appear next to the Login Button in the menu bar. This will be the new Red Crown Credit Union UOPEN Button. This will allow our members and future members to apply to open a checking account online, add certain products to their member account and apply for loans.
Questions? Contact Us.