Online Banking 2018

UOPEN? What is it?

Starting January 17,2018, a button will appear next to the Login Button in the menu bar. This will be the new Red Crown Credit Union UOPEN Button. This will allow our members and future members to apply to open a checking account online, add certain products to their member account and apply for loans.

 

In Branch Member Training

Do you want to learn how to use the new online banking system? We are here to help. Come into the branch on the following days and we can show you how to use the system.

Midtown – Thursday, January 11, 2018
Mayes County – Friday, January 12, 2018
Southtown – Tuesday, January 16, 2018

We will have more in branch training after January 17, 2018.

 

Logging in for the first time - Important

*IMPORTANT

It is important that all of your personal information on our system is correct before we make the change on January 17, 2018. Please visit “Update Personal Information” under “Options” with our current online banking and make sure all of your information is correct.

This is the new Red Crown Credit Union Login Screen. This screen will look very similar across all devices.

If you currently have online banking, please type in your current user name and your password. If you don’t currently have online banking, please click the “New User? Register Here” link and follow the instructions.

You will then be asked to validate some personal information.

Please enter the last four digits of your social security number, date of birth and zip code. Your zip code is the zip code that your account has on file.

If you currently have online banking, you cannot change your username. If you are new to online banking, you can change your user name, but you cannot change it in the future.

If your information is entered incorrectly, you will be given an error. If you believe there is an error on our system, please contact us.

Next, you will be asked to enter a new password and confirm it. You can enter your current password or choose to enter a new password. Please follow the password guidelines listed below the “Confirm new password” field.

Once you have entered everything correctly, you will be enrolled into online banking.

 

If you receive the error below, your phone number is not set up correctly in our system and you will need to contact us to have it updated.

Quicken/Mint Users - Important

As Red Crown Credit Union completes its online banking conversion, you will need to modify your Quicken settings to ensure the smooth transition of your data. Please reference the dates next to each task as this information is time sensitive.

Express Web Connect Users

Quicken for Mac 2015-2017

Quicken for Windows

Web Connect Users

Quicken for Mac 2015-2017

Quicken for Mac 2007

Quicken for Windows

Quickbooks Online Users

Quickbooks Online Edition

Mint Users

Mint.com

During this conversion, issues may arise, such as, duplicate transactions, duplicate accounts or incorrect account connections. Please use the link below to try to troubleshoot these issues.

Quicken Troubleshooting Guide

Fee Changes - Important

Fee changes that will go into effect on January 1, 2018:

Non-Sufficient Funds (NSF) from $25.00 to $30.00
Optional Overdraft Protection (OOPs) from $25.00 to $30.00
Stop Payment with Staff Assistance from $25.00 to $30.00

Accounts

Transfer Funds

The Transfer Funds page is pretty self explanatory, but this is where you transfer between accounts or make loan payments. On a desktop or on the iPad app, you can drag and drop the account image into the “Transfer From” and “Transfer To” fields.

Check Deposit

Mobile Capture is now Check Deposit. This allows you to deposit a check via your devices, but we recommend that you only do this on your mobile devices.

Bill Pay

The Bill Pay system user experience will change. If you currently use Bill Pay, your Payees will be transitioned over. The system will now be more user friendly, especially to set up a Payee and send payments.

Pay A Friend

P2P (Person to Person) is now “Pay a Friend.” This works the same as our current system, however, adding and paying friends just got easier.

External Transfers

A2A (Account to Account) is now “External Transfers.” This also works the same as our current system, which allows you to send money to one of your other financial institution’s bank accounts. The best part is that it works a lot better across all devices.

Check Reorder

If you need to reorder checks, you can do it on your own. (The first order must be done by a Red Crown representative. After that order, you can do them through “Check Reorder”).

Messages

Do you need to securely contact Red Crown? Use Messages to ask questions about your account in a secure atmosphere.

Stop Payment

If you need to make a stop payment, you can do it yourself. All you need is the check number or a range of check numbers.

Card On/Off

Debit Card On/Off will allow you to have control of when your debit card is on or off.

Watch the video below to learn more.

Pay A Member

Transfer To Other Member is now called “Pay A Member.” This works just like our current system, but now it is easier to use and you can access it on all devices.

E-Statements

E-Statements will work the same until March 2018. At that time, we will be converting to a different statement printer/provider. This will only effect the look and feel of the statement. You will still be able to see your old statements that you currently have access to.

Credit Cards

This will link you to our credit card provider, where you can see and pay your balance.

Alerts

Our alerts have changed and have improved.

First, you can add or change your email or cell phone number in alerts. This will not change your information on your account, this only effects your alert notifications.

We now offer two types of alerts, security alerts and account alerts.

Security alerts will notify you in real time if you have a setting change, preference change, password change and other security alerts.

Account alerts can alert you on transactions such as available balances, current balances and transactions over a certain amount. These are not real time alerts, but you will be notified twice daily.

To set up these alerts,  enter your email or cell number.

And select the alert you want by clicking on the check box of that alert.

Locations

Locations gives you all of our contact information; including all of our addresses, phone numbers and our routing number. If you are on a mobile device with GPS, locations will give you driving directions to our branches from your current location.

Info (Desktop/iPad)

Info will give you general information such as About Us, Contact Us, User Help, Privacy Policy and Terms of Conditions. The Info button will not be seen on mobile devices, but all of these links can be accessed on these devices.

To change your online banking password, click on the “User Help” link and follow the instructions.

Settings

There are two types of settings that you can adjust, Account Settings and General Settings.

Account Settings allows you to rename your accounts and allows you to hide accounts.

General Settings will be different depending on the device you are on. Mobile devices that have finger print security will have Touch ID access on the app. Touch ID access will only open the app and see balances. For other transactions, you will have to input your password.

 

For mobile devices and iPad, you will have access to PIN Login. PIN Login will give you full access to the app, but PIN Login is not accessible on desktop, so you must remember your Username and Password to access online banking on a desktop.

 

Auto Login will allow you to open the app and see balances to specific devices. For other transactions, you will have to input your password.

Finally, in general settings, you can change your account order. This will move your savings, checking, loans and other accounts in the accounts area.

Profile

This is all of your personal information that is in our core banking system. This allows you to change information, such as, email, phone number and address. Any changes you make will be made in real time on our core banking system.

Social

This page offers access to our social media pages: Facebook, Twitter and LinkedIn.

Special Information

Secondary Security Authentication

If you login into online banking with a new device, you will be asked for the last four digits of you social security number.

If another Red Crown member uses the same computer/device to open their online banking, you will be asked to re-verify the last four digits of your social security number at your next login.

Device Zoom

Some features on the mobile app will not work if your devices zoom feature is on. The app works best if your device is not zoomed in.

 

Questions? Contact Us.